Terms of Service

Who we are, and what this covers

Relic Web Solutions L.L.C (“Relic”, “we”, “us”) is a web development and marketing company based in Ohio, United States. These terms apply to:

• This website — relicwebsolutions.com.
• Project work — websites, custom web applications, and the design, content, and SEO work that goes with them.
• Care plans and hosting — ongoing maintenance, updates, monitoring, and hosting of what we build.
• Beacon — our job-proof and local-SEO product: the technician app, the client dashboard, and the public project pages and embeddable widget it publishes.

By using this website, signing a proposal, or using Beacon, you agree to these terms. If you are agreeing on behalf of a business, you are confirming you have the authority to bind it, and “you” means that business.

Which document wins

Accounts

Beacon accounts are created by invitation — we set up the business and its owner, and the owner invites their own team. There is no public sign-up.

• Keep your login to yourself. You are responsible for what happens under your account, and for the accounts you invite. Tell us straight away if you think an account has been compromised.
• Accounts belong to the business, not the individual. An owner can remove anyone on their team or change their role.
• We can access your account to support and operate the product. Our Privacy Policy explains what that means in practice.
• You must be 16 or older to hold an account. Beacon is a tool for businesses and their staff, not for children.

Project work

Every build starts with a written scope. We work to that scope, with check-ins along the way, and we deliver it as described.

• Changes are normal — we just price them. Anything outside the agreed scope (extra pages, new features, a redesign after sign-off) is a change request: we tell you the cost and timing before we start it.
• Timelines depend on both of us. Dates we give assume we get content, feedback, and access when we ask for them. If those stall, the date moves — we'll tell you when it does.
• We need your material and your access. Logos, photos, copy, domain and hosting logins, and Google or Facebook access where relevant. If you can't supply something, tell us early and we'll find another route.
• Approval means approval. If we don't hear back on a deliverable within 10 business days, we treat it as approved so the project can move on.
• Parked projects. If a project goes quiet on your side for more than 60 days, we may close it out and invoice for the work completed. Restarting is fine — it may just need re-scoping.

Care plans, hosting, and Beacon subscriptions

Care plans, hosting, and Beacon are ongoing monthly services. They run month to month and renew automatically until you cancel.

• What's included is what your plan says — the pages on this site, or your proposal, describe each tier.
• Hosting is monitored, not guaranteed. We watch our sites and fix what breaks, but we run on third-party infrastructure and do not offer a formal uptime guarantee. See What we can't promise below.
• Beacon changes over time. We add, improve, and occasionally retire features. If we remove something you rely on, we'll tell you before we do it.

Fees and payment

• Project work is priced in your proposal. Unless it says otherwise, a deposit is due before we start and the balance is due at launch.
• Monthly services are billed in advance for the coming month, and recur on the same date each month until cancelled.
• Invoices are due within 14 days unless your proposal sets a different term.
• Overdue accounts. If an invoice is more than 30 days late, we may pause work, suspend hosting, or stop publishing until it's settled. We will email you before we do that, not after.
• Prices can change on monthly services with 30 days' notice by email. Project prices already quoted don't change.
• Taxes and pass-through costs — domain registration, paid plugins, stock imagery, ad spend, and similar — are yours unless the proposal includes them.
• Refunds. Monthly fees aren't refundable for a partial month. If we've genuinely got something wrong, talk to us — we'd rather fix it than argue about it.

Cancelling, and what happens to your work

You can cancel a monthly service at any time by emailing info@relicwebsolutions.com. Cancellation takes effect at the end of the current billing month. We can cancel too, with 30 days' notice, or immediately if an account is being used in a way these terms forbid.

When a subscription ends, here is what actually happens:

• Hosted sites and Beacon pages stop being served. The public project pages, the widget, and any site we host go offline. They're hosted services, not files sitting on your own server.
• You can take your content with you. Ask, and we'll give you an export of your photos, notes, and check-in records. Ask within 30 days of cancelling — after that we may have deleted it.
• Your domain stays yours. If we hold it on your behalf, we transfer it to you on request.
• Deletion is on request. We don't run an automatic purge. See Data Deletion to have your data removed.

What you're responsible for

You own the content you give us and the content you publish through our tools. That means:

• You have the right to use it. Logos, photos, text, fonts, reviews, and anything else you hand over — you either own it or have permission to use it.
• It's accurate. Licence numbers, certifications, insurance, awards, accreditations, years in business, service areas, guarantees — if it goes on your site, you're standing behind it. We publish what you tell us; we can't verify it for you.
• It's legal. Nothing infringing, defamatory, deceptive, or in breach of the advertising and licensing rules that apply to your trade.
• Your customers' data is your responsibility. If you bring customer records into Beacon, you're the one who owes those people a privacy notice and lawful handling. We hold and process that data on your instruction — the Privacy Policy explains the split.

Publishing rules for Beacon

Beacon's entire value is that the pages are true — real jobs, real photos, real places. That only holds if everyone using it plays it straight. So:

• Publish only work you actually did. No staged jobs, no stock photos presented as your work, no other company's photos, no jobs in towns you didn't work in.
• Get permission for photos where you need it. If a property, a person, or anything identifying is in shot, clearing that with the customer is on you.
• Don't publish claims you can't back up — licences, certifications, guarantees, and “#1 in town” style claims included.
• Don't publish anyone else's business as your own, and don't use Beacon for anything unlawful, harassing, or deceptive.

Google, Facebook, and other platforms

If you connect a Google Business Profile or a Facebook Page, you're still bound by their terms as well as ours, and you're responsible for keeping those accounts in good standing.

• They can change or refuse anything. Platforms change their APIs, their policies, and their rules on what can be posted, often without notice. A post they reject or an account they suspend isn't something we control or can undo.
• Reviews must be earned, not bought. Where we help you ask customers for reviews, you must follow Google's review policies — no incentives, no screening out unhappy customers, no reviews from people who weren't customers.
• Access can be withdrawn. If you disconnect an account, or a platform revokes our access, the features that depend on it stop working.

What we can't promise

• No uptime guarantee. We host on third-party infrastructure and monitor it, but outages and provider incidents happen. We fix what we can, as fast as we can.
• Third parties can break things. Hosting providers, domain registrars, APIs, payment processors, and platform policies all sit outside our control.
• Estimates are estimates. Timelines, traffic projections, and performance figures are our best professional judgement, not commitments.
• Keep your own copies. We take reasonable backups, but you should keep originals of anything you'd hate to lose.

Who owns what

• Your content stays yours. Your logos, photos, copy, job records, check-ins, and customer data belong to you. You give us the permission we need to host, process, and publish them the way you've asked us to — and nothing more. We don't sell your content, and we don't use it to train AI models.
• Deliverables become yours on full payment. Once your project is paid for, the custom design and code we built specifically for you is yours to keep and use.
• Our toolkit stays ours. The frameworks, templates, components, and Beacon itself remain our property — including improvements we make while working on your project. You get a perpetual licence to use them as part of what we delivered; you don't get to resell them or rebuild them as a competing product.
• Beacon is licensed, not sold. Your subscription is a right to use it while the subscription is active. Don't copy it, reverse-engineer it, resell it, or scrape it.

Showing your project in our portfolio

We may show work we've done for you — screenshots, your business name and logo, and a description of the results — on this site, in proposals, and on social media. If you'd rather we didn't, email us and we'll take it down. We'll never publish anything you gave us in confidence.

Confidentiality

Things you share with us that clearly aren't public — pricing, plans, customer lists, credentials — stay between us, and we'll only use them to do the work. The same goes the other way for our proposals and pricing. This holds after we stop working together.

Taking things down

We may remove content or suspend an account if it breaks these terms, if a platform or the law requires it, or if we get a credible complaint — for example, a homeowner asking us to remove a published page showing their property. Where we can, we'll tell you first and give you a chance to put it right. Urgent cases we act on immediately and explain afterwards.

Privacy

How we collect, use, share, and delete information is covered in our Privacy Policy, and how to have data removed is on the Data Deletion page. Both are part of these terms.

Disclaimer

Except where these terms say otherwise, our websites, products, and services are provided “as is” and “as available”. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent the law allows. Some states don't allow those exclusions, in which case they don't apply to you.

Limitation of liability

To the fullest extent permitted by law:

• We aren't liable for indirect losses — lost profits, lost business, lost leads, lost data, lost goodwill, or loss caused by a search engine or social platform's decisions — even if we were warned they were possible.
• Our total liability is capped at the amount you paid us in the 12 months before the claim arose, or $100 if you haven't paid us anything.

Nothing here limits liability for fraud, or for anything else that can't legally be limited.

Indemnity

If someone brings a claim against us because of content you supplied or published, because of how you used our products, or because you broke these terms or the law, you'll cover our reasonable costs and losses in dealing with it.

Ohio law, and how we'd handle a dispute

These terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Any dispute belongs in the state or federal courts located in Ohio, and we both agree to that.

Before anyone files anything, email us. Most problems are a misunderstanding about scope or a bill, and a phone call fixes them faster and cheaper than a lawyer will. We'll work with you in good faith for at least 30 days before either of us escalates.

The usual small print

• If one clause fails, the rest still stands.
• Not enforcing something once doesn't mean we've given it up.
• You can't transfer your agreement with us to someone else without our written okay. We can transfer ours if our business is sold or merged.
• We're independent contractors — these terms don't create a partnership, employment, or agency relationship.
• Neither of us is liable for delays caused by things genuinely outside our control — outages, natural disasters, war, or a provider going dark.

Changes to these terms

We may update this page. The date at the top always shows the current version. For changes that meaningfully affect you — price, ownership, liability — we'll email account holders rather than quietly editing the page. Carrying on using our services after a change means you accept it.

Contact us

Questions about any of this, before or after you sign anything — a real person reads these:

• Email: info@relicwebsolutions.com
• Relic Web Solutions L.L.C, Ohio, United States